Frequently Asked Questions

About blue

1 How does blue work ?

blue and its sensor are continuously measuring the key parameters of your swimming pool. These data are automatically sent by blue and analysed by Riiot Labs’ algorithms. The results of the analysis are then communicated to you via the blue smartphone app or through notifications to people who take care of your pool.

2 What does blue measure?

blue measures the temperature (°C,°F), pH, ORP/Redox (active chlorine measurement), as well as the conductivity (total dissolved solids TDS & salinity measurement). The blue app clearly indicates your water quality. In addition to these measurements, blue algorithms collect local weather forecast information to better advise you.

3 Does blue work in automated pools (pH regulator, salt electrolysis, chlorine injections, ...)?

Yes. blue allows you to check that there is no malfunction (chlorine overdose, unstable pH, ...) of your automated water management system and notifies you if any occur. Do no forget that your water quality may vary from one location to another according to your configuration.

4 Does blue work in chlorine, saline or bromine pools ?

Yes, it does. blue incorporates an ORP sensor that allows to know the degree of disinfection of your pool water, regardless of the system used.

5 Will it work in my hot tub / jacuzzi?

Yes, it will. Please contact us to check compatibility.

6 Is blue compatible with shutter pool covers?

blue is not able to communicate if completely submerged. If you own a shutter pool cover at water level, we recommend you to place blue in the cover container and attach it with a cord.

7 Is blue dangerous for my children?

blue is not dangerous as it does not contain any toxic components and does not use any chemical reagent. In addition, it is equipped with leakproof batteries. However, blue is not a toy and should not be given to a child under 10 years as the sensor is fragile and can be damaged if subjected to shocks. Please note that the guarantee does not cover a physically damaged sensor.

Pricing & Sales

1 What is included in the selling price of blue?

The price includes the product blue by Riiot, the 4-in-1 sensor, the storage base, the app, the notification service, batteries & communications costs.

2 Which additional costs arise after the purchase of blue?

After approximately two years of usage the probes and the battery need to be replaced. This refill comes at a cost of 179€ TTC.

Connection & Technology

1 What is Sigfox?

Sigfox is a proven wireless technology that is efficient, reliable and does not intrude your home WiFi network. Today, more than 90% of France are covered as well as part of Europe and the United States. You can check whether your location is covered by Sigfox on the real-time map the company provides online at: www.sigfox.com/coverageblue uses Sigfox to transfer data to your smartphone. It moreover includes Bluetooth technology for an immediate data transfer.

2 How do I know my pool is covered by Sigfox?

In order to verify whether your location has sufficient reception for the usage of Sigfox, please refer to the real-time map showing the coverage online at http://www.sigfox.com/en/coverage. Besides, blue also includes Bluetooth technology for an immediate data transfer within short distance.  

3 Which smartphones are compatible with blue?

The blue app works on Android and Apple iOS compatible phones and tablets.

4 Can blue communicate with my other equipments (boilers, shutters,...) ?

blue is currently not integrated with pools’ equipments. However, pools's equipments compatible with IFTTT can be easily coupled with the blue by Riiot Application. Please feel free to contact us to describe your need and help us to improveour products.

5 Why isn't blue equipped with a solar pannel?

Our main goal was to ensure that blue can operate in all types of pools. By minimizing the energy consumption of the device rather than equipping it with a solar panel, blue can be used in indoor swimming pools, but it can also be hidden in the cover container, for example.

Usage & Storage

1 Do the probes have to be calibrated?

Probes should be calibrated one to two times per season. The blue by Riiot application warns you when a calibration is required and allows you to perform the calibration via Bluetooth. The process is very easy and only takes a few minutes.

2 Does blue also inject chemicals?

No. blue measures and controls the parameters of your swimming pools to keep them clean and ready for a swim. If you have an automated system, it warns you of potential anomalies. If you inject your products manually, blue guides you via its application to help you use the right product in the right dose at the right time to minimize unnecessary product use.

3 Can I leave blue and the sensor out of the water?

To ensure a maximum longevity, the blue sensor must remain in a humid environment. If you have to take blue out of the water for a few hours, it is highly advisable to place it in its storage cap. In case you forget to place it back in the pool, blue will alert you that it must return to a moist environment via a notification.

4 What to do with blue during the winter or if it's not used for a longer time period?

If you want to winterize your pool, take blue out of the water and activate the hibernation mode in order to safe battery and preserve the sensor. blue should then be stored in its storage cap until the start of the following season.

Maintenance & Guarantee

1 What are the duration and the terms of the guarantee?

blue comes with a two years guarantee against hidden defects. In case of a claim occuring, contact us via support.pro@riiotlabs.com. For further information please refer to our terms and conditions (excluding consumables). Please note that the guarantee does not cover a physically damaged sensor.

2 What is the lifetime of the blue sensor?

The sensor lifetime under normal conditions of use is two seasons (total of 12-14 months).

3 What is the lifetime of the batteries?

blue is very energy efficient and comes with a battery located next to the sensor. This way, you do not have to worry about blue’s battery, which will last  two summer seasons (total of 12-14 months).

4 What to do if the sensor stops working?

You can make a diagnosis of the sensor via the blue app. Depending on the outcome, it may be necessary to recalibrate the sensor. If the sensor is defective or at the end of its life, you can change it by contacting your blue provider.